Rights guaranteed to consumers

The rights guaranteed to consumers by law n°31-08

- The right to information: providing consumers with all necessary information before the conclusion of a sales contract ;

- The right to choice:  guarantee the freedom to make purchases based on the consumer's needs and means ;

- The right of withdrawal:  offering, in certain cases, a 7-day period for consumers to change their minds ;

- The right to be heard and represented: allowing consumers, during a dispute with a supplier, to be advised, guided and represented by a consumer protection association ;

- The right to the protection of economic interests: regulating certain commercial practices such as promotional advertising, sales with bonuses, discounts, lotteries, distance sales, etc.